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Frequently Asked Questions
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1. How do you fund your Windsor trading account?
Depositing funds into your account is easy and straightforward. Start by logging into your Windsor trading account and access the "My Account" section. Navigate to the button labelled "Deposit Funds" and click on it. Choose from the available deposit methods and then insert the required details requested in the deposit form. Click on the "Deposit" button. We will confirm your deposit, and once your funds reflect in your account, you can start trading on the Windsor platform.
Important: You cannot change the base currency of your account once you have made a selection during the registration process. Windsor doesn't charge a fee for depositing funds; however, your financial institution may charge you for handling the transactions.
2. What is the minimum initial deposit needed to start trading assets with Windsor?
The minimum deposit to start trading is $ / € / £250.
3. What are the trading hours on Windsor?
The Windsor platform is operational during the global financial trading market hours. Traders can access the markets 24 hours per day, five days per week. Our trading hours begin on Sunday at 22:00 GMT and continue until Friday at 20:00 GMT.
4. Does Windsor charge any commissions or fees?
No, Windsor does not charge any fees or commissions.
5. How does Windsor customer support work?
The Windsor customer support team is available to you 24 hours per day, five days per week. Our professional and responsive customer representatives are highly competent. Multi-lingual support is also available. You can contact the Windsor customer support via email, telephone, or live chat.
6. How do I withdraw my funds?
Windsor has implemented a streamlined process for withdrawing funds, making it fast, simple, and hassle-free. Log in to your Windsor account and navigate to the "Withdraw" section. Provide the required information and submit the withdrawal request form. After your withdrawal request is processed and approved, you will receive your funds via the same transaction method you chose to deposit the funds. Windsor does not charge any fees for withdrawals. Please note that your bank or financial institution could charge a transaction fee so please contact them directly for this information. Note the following: ● There are margin requirements to maintain open positions ● Due to the applicable laws and regulations, we are restricted to transfer funds only to an account that matches your full name ● Extra documentation and information may be requested in certain cases for withdrawal requests
7. How do you register for a Windsor trading account?
Opening an account with Windsor is simple and straightforward. Visit the Windsor homepage and navigate to the "Login/Sign Up" button at the top. Click the "Sign Up" option and provide the necessary personal information on the form. Windsor will require you to send ID and proof of residence documents. After approving the documents, your Windsor trading account will be instantly activated, and you are set to make your first deposit and start trading the financial markets from our platforms.
8. What trading instruments are available on the Windsor platform?
Windsor grants traders access to a wide range of tradable instruments, including forex pairs, cryptocurrencies, stocks, indices, and commodities. You can choose from the hundreds of trading assets on the Windsor platforms.
9. Does Windsor offer mobile trading?
Yes, we do. The Windsor WebTrader platform can be accessed via any web browser on both mobile and desktop computers with internet access.
10. Are my funds secure?
Windsor takes the security of your funds as our number one priority. We implement the latest encryption and security protocols to safeguard your funds and personal data. All client funds are kept with top-tier banks and are held separate from our operational funds.